Privacy Policy

1. Introduction

TopUp Mobile ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website and services.

2. Information We Collect

We collect information you provide directly to us, such as:

• Name and contact information (email address, phone number)
• Billing and delivery address
• Payment information (processed securely through third-party payment processors)
• Three Mobile phone number for top-up services
• Communications and inquiries you send us
• Information about your preferences and interests

3. Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Log data (IP address, browser type, pages visited, time and date)
• Device information (hardware model, operating system)
• Cookies and similar tracking technologies
• Usage patterns and preferences

4. How We Use Your Information

We use the information we collect for various purposes:

• Processing and fulfilling your top-up requests
• Providing customer support and responding to inquiries
• Sending transactional emails and confirmations
• Improving our website and services
• Detecting and preventing fraud
• Complying with legal obligations
• Analysing usage patterns to enhance user experience

5. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our website and conducting our business
• Three Mobile and related telecommunications providers to process your top-up
• Payment processors and financial institutions
• Law enforcement when required by law
• Other parties with your explicit consent

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment information is encrypted and processed through secure, PCI-compliant payment gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences and understand how you use our site. You can control cookie settings through your browser. Our cookie banner allows you to accept or decline non-essential cookies.

8. Your Privacy Rights

Under UK and EU data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Restrict processing of your information
• Withdraw consent at any time
• Lodge a complaint with your data protection authority

To exercise these rights, please contact us at hello@bestiormak.cyou.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Transaction records are retained for a minimum of seven years for accounting and legal compliance purposes. You can request deletion of your data at any time, subject to legal requirements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

12. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our services, you consent to such transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services following the posting of revised Privacy Policy means that you accept and agree to the changes.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: